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Ely Courier Service - Terms & Conditions
About Us
Ely Courier Service, and ECS Trailers are wholly owned subsidiary of Ely Logistic Services Ltd and is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on our website (www.ely-courier-service.co.uk or www.ecs-ely.co.uk).
Our Contact details:
Ely Courier Service,
8 Brookside Grove,
Littleport,
Ely, Cambridgeshire,
CB6 1JN
United Kingdom
Phone: +44 (0)1353 651 429
Email: elylogisticservices [at] gmail [dot] com
VAT: GB 897 3748 51 Reg No.: 05533938
Service Payment
We accept all major credit cards as payment. Payment, other than special pre-payment arrangements, is required on delivery by cash or credit / debit card.
WE CANNOT ACCEPT PAYMENTS BY CHEQUE.
Delivery Schedule
We endeavour to handle all orders in accordance with your instructions, or by agreement to meet your needs.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
We hold no credit card information.
Reaching Us
If you need to reach us, please email us using the link on our web pages, (www.ely-courier-service.co.uk or www.ecs-ely.co.uk), alternatively, you can call on +44 (0)1353 651 429 or write to us at 8 Brookside Grove, Littleport, Ely, Cambridgeshire, CB6 1JN, UK.
Privacy Policy
Ely Courier Service, ECS Trailers, and Ely Logistic Services Ltd do not disclose customer information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Damaged Goods & Returns Policy
We trust you are always fully satisfied with the quality and service that we offer. Our policy is to ask for a 'received' signature at the time of delivery, this includes an acceptance that goods have been received undamaged.
Should you have cause for complaint, or find goods have been damaged we must be advised in writing within 48 hours of delivery.
As with our other services we urge you to email, or call the office if you have any questions - we want you to be confident that the service you receive will meet your needs fully. (We have English, and French-speaking staff who can help you.)
Please or call John, or Marie-Claude on +44(0)1353 651 429 to discuss your requirements.
"We do what we say we will do with you in mind"
(Most major credit cards accepted)